Guild Education. Denver, Colorado

Program Operations Manager (2021-Present)

• Collaborate with Guild teams and learning partners to build operational efficiencies and improve student experience outcomes across learning provider programs with a focus on healthcare design.

Colorado Health Institute. Denver, Colorado

Program Manager (2019 – 2021)

• Oversee and provide direction for multi-stakeholder projects:
  • Serve as primary point of contact for partners and stakeholders from human services, public health, philanthropic, government, and business communities, among others.
  • Manage overall timeline and schedule for project activities.
  • Facilitate periodic meetings in person and by phone/webinar.
  • Manage partner engagement and communication via regular email and phone updates.
  • Coordinate community-wide forums and key informant interviews within the metro Denver region and Colorado. 
  • Work with the Managing Director of Research, Evaluation, and Consulting and project leads, if applicable, to discuss strategic vision and planning for each project.
• Develop and oversee project-wide administrative processes that include:
  • Creating a charter, work plan, and other documents necessary for successfully running each project.
  • Creating program-wide communications, including presentations, supporting materials, file-sharing sites, and email distributions.
  • Ensuring compliance with contractual requirements and reporting deadlines to external entities.
  • In conjunction with the Director of Finance and Administration, overseeing budgets, fiscal management, and reporting compliance.
  • Developing and maintaining a system for capturing information and disseminating materials and information for regular meetings.
  • Monitoring project efficacy through regular evaluations and reports.

DaVita Integrated Kidney Care. Denver, Colorado

Senior Government Business Analyst (2017 – 2019) 

• Managed the operational and reporting strategy for renal accountable care organization programs including process improvement initiatives, training, and clinical best practices among field teams.
• Provided analytical and systems improvement support for multiple external partners, such as CMS and payors including Humana, Anthem, and Scan.
• Participated in internal and external CMS-led audits, reporting, and innovation pilots across 15 national markets.
• Led clinical outcome-driven pilots and process improvement projects centered on targeted comorbid management for vulnerable dialysis patient populations.

DaVita Kidney Care. Denver, Colorado

Health Care Reform Policy Analyst (2015 – 2017) 

• Created English and Spanish patient and teammate-facing trainings, tools, and educational materials for major health insurance improvement opportunities and company-wide initiatives aimed at improving patient quality of life and health experiences.
• Prepared proposals, white papers, and analytical reports appraising the impact of aspects of the current health care policy and reform landscape on dialysis patients and company revenue.
• Worked one-on-one with patients in predominantly Spanish-speaking clinic districts to educate them on health opportunities and patient insurance choice.
• Reviewed health payer contracts, health plan government filings, and federal and state health law proposals for potential patient harm, risks, and discriminatory language.