Our Partners

Comcast Excel Energy University of Denver Daniels College of Business Denver International Airport Denver Metro Chambers of Commerce Dura Renew Denver Denver Public Works Lewis Brisbois Skanska Stirred Up Urban Land Acquisitions

Miguel Mendoza-Hall

« Back to the Alumni Directory

Miguel Mendoza-Hall

: Senior IT Process Consultant

Overview

An organized, highly motivated, versatile, team player possessing necessary analytic, communication and leadership skills
▪ 15 years of experience in the IT industry with in-depth knowledge of IT Infrastructure Library (ITIL V3), IT Service Management (ITSM), Business Service Management (BSM), BMC Remedy ITSM and ServiceNow
▪ Planned and implemented IT projects and process improvements while leading multiple teams to achieve project goals
▪ Direct ITSM process, strategy and tool implementation consulting experience



Education

University of Colorado Denver, CO Bachelors of Science - Business Information Systems - Management Emphasis


Work Experience

Kaiser Permanente IT Greenwood Village, CO Senior Process Excellence Consultant - Lead June 2013 - Present
▪ Responsible for implementing, standardizing and maturing enterprise IT processes using a structured and measured approach
▪ Consult, lead and implement a Configuration Management System (CMS) integrated with multiple IT processes and technology
▪ Provide strategic consulting by assessing the current state and providing future state direction utilizing gap analysis techniques and establishing roadmaps
▪ Work directly with Process Owner and Managers to address process gaps, adherence, improvements and integrations
Catholic Health Initiatives Englewood, CO Configuration Management Database (CMDB) Solutions Architect Oct.2012 - June 2013
▪ Lead multiple IT Asset Management and CMDB projects including the coordination of resources, planning and implementation
▪ Performed in a functional SME role conducting assessments, requirements analysis, testing and training of IT Asset Management and CMDB related processes
▪ Functioned in a consultative role to support implementing, upgrading complex application systems such as BMC Remedy ITSM and BMC Atrium CMDB
Deloitte Consulting Denver, CO Management Consultant, Federal Technology Strategy and Architecture (TS&A) Dec. 2010 - Oct. 2012
Federal Defense Agency
▪ Implemented a Software as Service (SaaS) solution of BMC Remedy ITSM across a 3,000 user, multi-site Federal Defense organization
Commercial Telecom
▪ Member of a telecom billing migration team responsible for migrating a large wireless telecom provider to a new billing system
Practice Management
▪ Participated in practice development work including proposals, presentations, tool demonstrations and points-of-view papers
Long View Systems Denver, CO
BMC Remedy ITSM Administrator & Team Lead March 2007 - Dec. 2010
▪ Administered and implemented BMC Remedy ITSM Suite hosted as Remedy as a Service (RaaS) for 9 active clients
▪ Managed RaaS clients' licensing, requests, enhancements, upgrades and changes
▪ Conducted and organized live presentations and proof of concept demos as the subject matter expert for RaaS
▪ Assisted with client escalation, problem resolution, and incident look-back for unexpected operational issues
ITIL/ITSM Consultant, Oil & Gas, Oil & Gas Pipelines
▪ Performed ITIL /ITSM assessments and strategic implementation roadmaps
▪ Presented and reported assessment findings to clients' executives and board members Global Support Center Transition Team Lead: Oil & Gas
▪ Transitioned a team of 16 contract support analysts to Long View System staff
▪ Implemented process improvements, mentored staff and provided service delivery enhancements


Comments are closed.